FAQs

Covid-19 Update - We are operating normally and most orders are shipping on time, however, due to extra safety measures, please be prepared that for a small number of orders, we may experience some slight delays processing your order.
  • WHERE IS MY ORDER?

    How can I track my subscription order?

    If you are looking to track a subscription order, the most important thing is to understand how the shipment schedule works. Please read the below example which explains the box cut-offs.

    Our subscription boxes run from the 21st of the month to the 20th of the following month. Everyone who orders in this window will receive this box.

    As an example, lets say you order on the 28th August. This box is due to close on the 20th September. The box will then ship between 21st-29th September. As it's a mystery box, we ship everyone’s at the same time so as not to spoil the surprise!

    Our Special Edition box is a bi-monthly box, which means there is a two month ordering window. These ship in February, April, June, August, October, December. As an example, if you ordered on 28th June, you'd have missed the 20th June cut-off and you'd be getting the August box from 20th August closing date. All our other boxes ship monthly, but Special Edition is bi-monthly.

    All cut-off dates are at midnight GMT UK time on the 20th of the month.

    You will receive a shipment notification (this will also be available inside your account on the website) once your box has shipped.

    If the shipping window for your box has passed and you have not yet received your shipment notification, please contact us and we will look into this for you.

    How can I track my shop order?

    We aim to dispatch all shop orders with 2-5 working days, depending on current volumes. This may take slightly longer at 'box cut-off time' (ie. around 20th of the month) as our team will be busy dispatching the subscription orders.

    There are a few exceptions to the 2-5 days which consist of our limited edition boxes which has a set release date, our non-subscription boxes which are shipped at the same time as the subscriptions without the recurring payment, and our GeekGear partner items which will usually ship within 2-3 weeks from date of purchase (partner items are declared on the product pages at the bottom).

    You can check the status of your shop order within your account on the website.

    If your order has not shipped and you feel it is overdue, you are welcome to contact us and our customer service team will request an update from our warehouse department.

  • Subscriptions

    How do subscriptions work?

    Okay, so a subscription is a periodically recurring prepayment (usually on a monthly basis depending on your subscription option). The subscription automatically takes payment on an agreed date, usually the same time every month. Until you decide to stop it.

    Our subscription boxes run from the 21st of the month to the 20th of the following month. Everyone who orders in this window will receive this box.

    As an example, lets say you order on the 28th August. This box is due to close on the 20th September. The box will then ship between 21st-29th September. As it's a mystery box, we ship everyone’s at the same time so as not to spoil the surprise!

    Our Special Edition box is a bi-monthly box, which means there is a two month ordering window. These ship in February, April, June, August, December. As an example, if you ordered on 28th June, you'd have missed the 20th June cut-off and you'd be getting the August box from 20th August closing date. All our other boxes ship monthly, but Special Edition is bi-monthly.

    All cut-off dates are at midnight GMT UK time on the 20th of the month.

    Am I tied to a contract?

    No, you are free to cancel your subscription at any time. You can choose to subscribe to a 1, 3, 6 or 12 month subscription. This is an auto-renewing subscription, but you are always able to cancel your subscription before the next renewal.

    We provide discounts and other incentives for taking a 3, 6, 12 month subscription, so you are unable to cancel midway through your subscription as you will already have received the incentive.

    Will I ever receive duplicate items?

    No, you will never receive the same item twice. There is no duplication between items from the same box from one month to a next. Similarly, there is no duplication between different boxes. So for example, if you order the Wizardry and Special Edition boxes, there are no items which will be the same between both boxes. So basically, don't worry about duplicates!

    The only exception is the Wearable and Wearable LITE boxes. The LITE is basically a cheaper version of the Wearable and if you bought both of these versions, you would get a duplicate t-shirt.

    What payment methods do you accept?

    Here at Geek Gear, we like money. It means we can eat.

    As such, we currently accept all major debit cards, credit cards, including VISA, Mastercard and American Express, as well as PayPal payments. You can select your preferred payment option at checkout.

    We’re working on including Souls and Organs to the list of payment types but there’s a lot of Human Rights Laws we’re trying to navigate.

    UK Delivery

    We ship our UK orders via Royal Mail or Hermes. All boxes are sent fully tracked and insured and generally arrive within 48 hours after dispatch depending on the time of the year, weather conditions, an unexpected apocalyptic event, or sometimes just how the driver is feeling. Delivery drivers have feelings too!

    In the unlikely event your box does not arrive, we will raise a claim with the carrier for the insurance and we will dispatch a replacement to you.

    International Delivery

    We use tracked shipping for our international orders. Depending on your location, we will deliver your order via Royal Mail, Hermes, Deutsche Post, PostNL. We regularly assess our couriers and will switch them depending on what we feel will get you the fastest delivery.

    All boxes are sent fully tracked and insured. In the unlikely event your box does not arrive, we will raise a claim with the carrier for the insurance and we will dispatch a replacement to you.

    Our current shipping rates are as follows:

    Your Country

      Will I have to pay import charges?

      Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.

      We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.

      In the example of the USA, you can import $800 of goods without having to pay customs duties.

      How do I use discount codes?

      So, you've got yourself a cheeky discount code huh? We do love discounts and we try to offer our customers little deals whenever we can!

      These can be used at the checkout just as you're getting ready to finalise a purchase.

      If there’s any issues with these, please contact our team via our Contact Us form.

      When does my subscription renew?

      Month to Month subscription - Our monthly renewing subscriptions renew on the same date every month. If you subscribed on the 1st of January, your subscription will renew on the 1st of February, then on the 1st of March and so on until cancelled.

      3 month prepaid plan - Our 3 month prepaid plan renews every 3 month. If you subscribed on the 1st of January, you will have paid for the January, February and March boxes. Your subscription will then renew on the 1st of April for the April, May and June boxes.

      6 month prepaid plan - Our 6 month prepaid plan renews every 6 month. If you subscribed on the 1st of January, you will have paid for the January, February, March, April, May and June boxes. Your subscription will then renew on the 1st of July for the July, August, September, October, November and December boxes.

      12 month prepaid plan - Our 12 month prepaid plan renews every 12 month. If you subscribed on the 1st of January 2018, you will have paid for January to December 2018 boxes. Your subscription will then renew on the 1st of January 2019 for the January to December 2019 boxes.

      Bimonthly subscription - Our bimonthly subscription renews every 2 month on the same date every 2 month. If you subscribed on the 1st of February for the February box, your bimonthly subscription will then renew on the 1st of April for the April box.

      Can I skip a renewal?

      Yes, of course! If you would like to keep your subscription active but need a break, you can login to your account and choose to skip your next renewal. You will then skip this box and be charged for the next renewal. There are no limits on how many boxes you can skip.

      Size Guide / T-Shirt Sizes

      Our t-shirt sizes are recommended for the following sizes by the manufacturer:

      Kids XS (Age 3-4)

      Kids S (Age 5-6)

      Kids M (Age 7-8)

      Kids L (Age 9-11)

      Kids XL (Age 12-14)


      Unisex S (Chest Size 34/36")

      Unisex M (Chest Size 38/40")

      Unisex L (Chest Size 42/44")

      Unisex XL (Chest Size 46/48")

      Unisex 3XL (Chest Size 54/56")


      Ladies S (Size 6/8)

      Ladies M (Size 8/10)

      Ladies L (Size 12)

      Ladies XL (Size 14)

      Ladies XXL (Size 16)

    • Order Queries

      How can I track my subscription order?

      If you are looking to track a subscription order, the most important thing is to understand how the shipment schedule works. Please read the below example which explains the box cut-offs.

      Our subscription boxes run from the 21st of the month to the 20th of the following month. Everyone who orders in this window will receive this box.

      As an example, lets say you order on the 28th August. This box is due to close on the 20th September. The box will then ship between 21st-29th September. As it's a mystery box, we ship everyone’s at the same time so as not to spoil the surprise!

      Our Special Edition box is a bi-monthly box, which means there is a two month ordering window. These ship in February, April, June, August, October, December. As an example, if you ordered on 28th June, you'd have missed the 20th June cut-off and you'd be getting the August box from 20th August closing date. All our other boxes ship monthly, but Special Edition is bi-monthly.

      All cut-off dates are at midnight GMT UK time on the 20th of the month.

      You will receive a shipment notification (this will also be available inside your account on the website) once your box has shipped.

      If the shipping window for your box has passed and you have not yet received your shipment notification, please contact us and we will look into this for you.

      How can I track my shop order?

      We aim to dispatch all shop orders with 2-5 working days, depending on current volumes. This may take slightly longer at 'box cut-off time' (ie. around 20th of the month) as our team will be busy dispatching the subscription orders.

      There are a few exceptions to the 2-5 days which consist of our limited edition boxes which has a set release date, our non-subscription boxes which are shipped at the same time as the subscriptions without the recurring payment, and our GeekGear partner items which will usually ship within 2-3 weeks from date of purchase (partner items are declared on the product pages at the bottom).

      You can check the status of your shop order within your account on the website.

      If your order has not shipped and you feel it is overdue, you are welcome to contact us and our customer service team will request an update from our warehouse department.

      How do I change my account details?

      If you’re looking to amend your account details, simply log into your account on this website and once you’re logged in you’ll be able to change payment details, amend addresses, and change your subscriptions.

      Remember; Our support team can also help you change some details such as your address, renewal date, and help you with any order issues too. Just drop us a message at support@geekgearbox.com to make changes to your account.

      Please note: Our support team is unable to help with updating your bank / payment details. These will need to be manually updated by yourself in your account.

      Last thing you’d want is us ordering Pizzas to the office with your card! Unless... you’d like that?

      How do I cancel my subscription?

      We’re never happy to see someone from our magical family go, but we understand that there are various reasons you might need to cancel. Sometimes you need a break, sometimes it’s too expensive, and sometimes we’re not meeting the standards you expect.

      Whatever the case; If you’re looking to cancel your subscription, log into your account at the subscription part of this website. On the left-hand side, you will find your different subscriptions. From there you’ll be able to amend your subscriptions or cancel them all together.

      We need to receive cancellations within 48 hours of your renewal date (your renewal date will be the equivalent day of this month that you originally placed the order, ie. if you ordered on 8th March your renewal date will be 8th April.)

      You can cancel 3, 6 and 12 month Pay Upfront subscriptions at any time for the plan not to be renewed at the end of the term, however you cannot cancel a 3, 6 or 12 month Pay Upfront subscription early and you must complete the term. You can cancel out of a 1-month rolling plan at any time. You cannot cancel a 12-month Pay Monthly contract until the end of the term however can cancel at anytime for the plan not to be renewed at the end of the term.

      Please note that we cannot cancel a subscription on your behalf, this must be done by yourself through your online account.

      PLEASE NOTE: If you are cancelling after your renewal payment has been taken, you will still receive next month’s edition as your box has already been allocated. Your cancellation will be effective from the following month.

      I cancelled my subscription, why am I being charged?

      The most common reason is that the cancellation did not take place within the subscription deadline.

      Your monthly subscription to Geek Gear must be cancelled within 48 hours of your renewal date (your renewal date will be the equivalent day of this month that you originally placed the order, ie. if you ordered on 8th March your renewal date will be 8th April.)

      You cannot cancel a 3, 6 or 12 month subscription early. You can opt to cancel at any time however the cancellation will only be viable at the end of the term. You must cancel before the 14th of the final month. A cancellation before expiration will not cancel or refund the remaining delivery orders, as it only stops the renewal at expiration.

      Please note: if you've already been billed for the current month, your cancellation will be effective starting next month. You will receive the box that you have already been billed for.

      How do I make changes to my order?

      Not to worry! It happens to us all. We’re human after all!

      To make changes to a subscription order’s T-Shirt Size, House Colour, Box Type, or Subscription Length - simply log into your account on our website.

      If you’re making changes to a shop order, you will need to get in touch with us through our email: support@geekgearbox.com or by contacting our Live Chat!

      Our Customer Service Team and Live Chat are available 9AM to 4PM Monday to Friday.

      We’re closed over the weekend because even Customer Service need a break sometimes! Right?

      I Have Received The Wrong Order

      Oh no! we’re sorry about this. We take very special care in packing the boxes when they are in our warehouse but as magical as we are, we are capable of human error!

      If you have received the wrong product, please email us!

      Our Customer Service Team and Live Chat are available 9AM to 4PM GMT - Monday to Friday.

      We’re closed over the weekend because even Customer Service need a break sometimes! Right?

      I have a payment problem on my order. What should I do?

      Oh dear! Not to worry!

      The majority of the time, a payment problem can be solved by simply contacting your bank or PayPal depending on your payment option as they may see it as a fraudulent transaction! Not to panic, we’re a legitimate company but PayPal and Banks, much like Geek Gear want to keep your details and money safe.

      As such, you may need to remove a block from your account.

      If you continue to have issues, please email us!

      Our Customer Service Team and Live Chat are available 9AM to 4PM GMT - Monday to Friday.

      We’re closed over the weekend because even Customer Service need a break sometimes! Right?

      I want to enquire about the status of my refund

      When we process your refund, you will get an email confirming that the refund has been initiated. Please allow 5 working days for this to reach your account (although in practice this is often quicker).If you have not received your refund after 5 working days, please contact our Customer Service team with your order details and they will escalate with our payment processors.

      If you have received your refund, but you feel the amount is incorrect, please contact our Customer Service team immediately and they will investigate the issue for you.

      I think my order has been sent back to you?

      Not to panic!

      If your order has been sent back to us due to non-acceptance at the time of delivery, or you forgot to pick it up from your local post office, please email us.

      Once your parcel has returned to us, we’ll get in touch with you to notify you that we’ve got it.

      We will be happy to send your order out to you again. However, depending on the situation, we may ask for a delivery payment before the order can be sent out again.

      Something in my order is damaged

      We’re sorry to hear that something in your parcel has been damaged. It must have been very disappointing for your parcel to arrive like that.

      Unfortunately, once they leave, we rely on Royal Mail and shipping companies to handle parcels with care. This is not always done.

      If you have received your order, and a product appears to be damaged, please send us a picture with your order reference/account number as well as a full name and shipping address so we can look at the best options for you. This may either be a replacement or refund depending on the situation and stock.

      Something in my order is missing

      We’re so sorry to hear that something in your parcel is missing. That must have been very disappointing.

      If you have received your order, and a product appears to be missing, please email us so we can investigate the missing product.

      The Geek Gear production team put in great effort to make sure all products are in our boxes and each box is individually weighed before your shipping label is attached.

      When you email us, please include: an order or account reference number, a list of the item(s) missing, a full name, as well as a full shipping address so that we can best assist you.

    • Delivery & Shipping

      UK Deliveries

      We ship our UK orders via Royal Mail or Hermes. All boxes are sent fully tracked and insured and generally arrive within 48 hours after dispatch depending on the time of the year, weather conditions, an unexpected apocalyptic event, or sometimes just how the driver is feeling. Delivery drivers have feelings too!

      In the unlikely event your box does not arrive, we will raise a claim with the carrier for the insurance and we will dispatch a replacement to you.

      International Deliveries

      We use tracked shipping for our international orders. Depending on your location, we will deliver your order via Royal Mail, Hermes, Deutsche Post, PostNL. We regularly assess our couriers and will switch them depending on what we feel will get you the fastest delivery.

      All boxes are sent fully tracked and insured. In the unlikely event your box does not arrive, we will raise a claim with the carrier for the insurance and we will dispatch a replacement to you.

      Our current shipping rates are as follows:

      Your Country

        Stock Availability

        Our subscription boxes work on a pre-order schedule and are dispatched between the 21st and 29th each month.

        Our shop products are generally kept in stock and available for fast dispatch. We aim to dispatch all shop orders with 2-5 working days, depending on current volumes. This may take slightly longer at ‘box cut-off time’ (ie. around 20th of the month) as our team will be busy dispatching the subscription orders.

        Will I have to pay import charges?

        Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.

        We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.

        In the example of the USA, you can import $800 of goods without having to pay customs duties.

        What happens if I miss the delivery?

        If you are not available to take receipt of your parcel, your postal service should leave a note. They will either re-attempt delivery on the next working day, or you will be required to pick it up from your local post office.

        If you do not collect the parcel before it is returned to us, you will need to pay our postage costs to resend the item to you once we receive it back.

        How do I use discount codes?

        So, you’ve got yourself a cheeky discount code huh? We do love discounts and we try to offer our customers little deals whenever we can!

        These can be used at the checkout just as you’re getting ready to finalise a purchase.

        If there’s any issues with these, please contact our team via our Contact Us form.

      • Return Information

        Returns Policy

        Should you wish to return a box back to us, please do so within 14 days. After this period, we will not accept your box back.

        Please note that boxes will only be refunded if they are fully unopened which has the seal fully intact. If the seal is broken in any way or an obvious effort has been made to open the box, we are not able to issue a refund on this occasion but instead will be happy to replace any damaged items after picture evidence has been provided via email.

        Unless cancelled within 14 days of making your initial payment to us, we are unable to offer refunds on our 3, 6 and 12 month subscription policies. As you are paying for several month in advanced, you are automatically receiving a discount which we have applied on the 3, 6 and 12 month options.

        As to when a coupon code has been used to receive a GIFT when subscribing to our month to month, 3, 6 or 12 month subscription, before a full refund can be issued, the gift will also need to be returned to us UNOPENED and in the same condition that we sent it to you.

        I have received a damaged item

        We’re sorry to hear that something in your parcel has been damaged. It must have been very disappointing for your parcel to arrive like that.

        We take very special care in packing the boxes when they are in our warehouse.

        Unfortunately, once they leave, we rely on Royal Mail and shipping companies to handle parcels with care. This is not always done.

        If you have received your order, and a product appears to be damaged, please send us a picture with your order reference/account number as well as a full name and shipping address so we can look at the best options for you. This may either be a replacement or refund depending on the situation and stock.

      • Partnership Enquiries

        I would like to discuss a bulk order with you

        We are happy to discuss bulk orders and provide a discount where applicable. Please note the size of the discount will be dependent on the availability of stock and how quickly you require the order.

        Please provide full details of your requirements, including the shirts you would like to order, the quantities you would be looking for, where you are based and whether this is a one off deal or a regular order.

        To discuss your proposal or if you would like further information, please contact us and our team will respond to your enquiry within 24 hours.

        I would like to discuss a marketing promotion

        We have run various promotions in the past for a number of leading marketing agencies and companies. We can supply our boxes in bulk at a discounted rate, or we can even build you a bespoke box!

        To discuss your proposal or if you would like further information, please contact us and our team will respond to your enquiry within 24 hours.

        I would like to discuss a partnership proposal

        We have enjoyed many successful partnerships in the past and are always open minded to working with new partners. Whether you want to introduce your product range to our store, advertise through our various marketing channels or build a mutually beneficial partnership, we will be happy to hear your ideas.


        Please provide full details of the partnership you are proposing and our team will get back to you with our feedback.


        To discuss your proposal or if you would like further information, please contact us and our team will respond to your enquiry within 24 hours.

      • Store Information

        What is Geek Gear?

        Hi there! We’re Geek Gear! We’re a monthly mystery subscription box service based in Glasgow, Scotland. Our quirky, geeky staff ship out thousands of mystery boxes to lovely creatures like you throughout the world!

        We specialise in pop-culture franchises, geeky merchandise, and Wizarding World paraphernalia.

        Where do you ship?

        Literally everywhere! We ship to every country in the world.

        When did you open?

        Geek Gear Box began trading in 2016 and have become one of the world’s biggest and most trusted geek subscription boxes thanks to our amazing and loyal customers.

        We are so grateful for the amazing support our loyal and passionate customers have provided us and continually strive to increase and improve our product offerings and service levels.

      • Technical Issues

        I cannot login into my account

        When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us. If you can't remember your password, simply select the 'I forgot my Password' box on the sign-in page, and we will email a reminder of what your password is. You can change your password, main email address or any of your other details at any time just by signing in to My Account

        If you are experiencing any other technical difficulties while using our site please email us. To help us look into your problem please try to include as many of the following details as possible:

        Internet Browser (Internet Explorer 8, Firefox, Chrome)

        What page or category you were trying to access (e.g. The Bootroom)

        When the problem occurred

        Any error message that appeared on the screen at the time

        I would like to request additional information?

        If you require further information about any aspect about your order or any service provided by our website, our customer service team are more than happy to assist you. You can submit a ticket which will be reviewed by our customer service team and replied to as soon as possible.

      • Privacy Notice

        This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

        What personal information do we collect from the people that visit our blog, website or app?

        When ordering from Geek Gear you (the customer) will be asked to provide us with certain information; this includes your name, address, email address and telephone number etc. This information then allows us to fulfil your purchases / orders in good faith.

        This notice applies to all information collected or submitted on the Geek Gear website. On some pages, you can purchase goods, make requests, and register to receive materials.

        The types of personal information collected at these pages are:

        • Name
        • Address
        • Email address
        • Credit Card details
        • Phone number

        When do we collect information?

        We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

        Provide us with feedback on our products or services

        How do we use your information?

        We use the information you provide about yourself when purchasing / placing an order to complete that purchase / order. We do not share this information with outside parties except to the extent necessary to complete that specific purchase / order. Geek Gear does not sell, rent or exchange your personal details with any third party. We use return email addresses to answer the email we receive. In addition, we may email you with news on our latest products and services but your email address will not be shared with outside parties. By purchasing from Geek Gear we may use the information you provide to send you personalised communications on products and services that may be of interest to you. You can opt out of these emails at the point of purchase or by unsubscribing from emails. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. Should you never wish to receive further updates from us, please email us at support@geekgearbox.com or log in to your account on the website.

        How do we protect your information?

        Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.We use regular Malware Scanning.

        Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

        We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

        All transactions are processed through a gateway provider and are not stored or processed on our servers.

        Do we use 'cookies'?

        Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site’s or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

        We use cookies to:
        • Help remember and process the items in the shopping cart.
        • Understand and save user's preferences for future visits.
        • Keep track of advertisements.
        • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

        You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

        If users disable cookies in their browser

        If you turn cookies off it will turn off some of the features of the site.

        For more information about cookie click here.

        Third-party disclosure

        Do we disclose the information we collect to Third-Parties?

        We sell,trade, or otherwise transfer to outside parties your name, address,city,town, any form or online contact identifier email, name of chat account etc., cookie number, ip address device serial #, unique device identifier, photo, video or audio file of child Personally Identifiable Information.

        Third-party links

        Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

        Google

        Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

        We use Google AdSense Advertising on our website.

        Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

      • Terms & Conditions

        PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE

        This page explains how you may use this website and contains the legal terms and conditions on which we sell products to you. On this page, the words “we”, “us” and “our” refer to Geek Gear . By using this website or any sub-site accessible on this website, the user (“user” or “you”) accepts without limitation of qualification, the Terms of Use, whether or not you are a registered member of Geek Gear.

        It is important you read this page carefully, as it forms part of the contract between us. Our relationship is subject to these Terms, which impose certain responsibilities upon you and explains the exclusions and limitations of our liability to you in the event of loss or damage.

        We may change these Terms of Use at any time without notice and you should review this page regularly to make yourself aware of any changes. Your continued use of the Website shall be considered your acceptance to the revised Terms of Use. If you do not agree to these Terms and Conditions, you should not use this website.

        You should print and keep a copy of these Terms for future reference.

        Site Operation and Ownership

        Geek Gear Ltd, founded in 2019 is a company registered in Scotland, United Kingdom under company number SC631042. Our VAT number GB325065620. Our registered office is Unit 42 Belgrave Street, Flexspace, Bellshill, ML4 3NP.

        Registration

        You will need to register with Geek Gear to place an order for products through this website. This can be as a ‘guest’ with no need to create an account.

        In return for allowing you to use this website and benefit from our services, you agree that any information you provide us about yourself will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If any incorrect information is supplied, any contractual obligation we have is immediately null and void.

        Conditions of Registration

        We do not sell the products for purchase for children. We sell children’s products for purchase by adults. You may only purchase from the site if you are at least 18 years old unless you have express permission from your parents or guardian. If you are under 18, you must ask your parents or guardians before you:

        • Email the website, or ask us to email you anything
        • Send in any information to us
        • Buy anything online

        By continuing to use this website and any of the services offered, you are confirming that you have received the consent of a parent or legal guardian. PLEASE NOTE that all minors are recommended to discuss these terms and conditions with their parents or guardians before they complete the registration process.

        Copyright

        You acknowledge and agree that all content included on this website including but not limited to website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof shall remain at all times vested in us or our content suppliers and is protected by UK and international copyright laws. You are permitted to use this material only as expressly authorised by the applicable rights holder. Subject to the foregoing, the page headers, custom graphics and button icons are (unless indicated otherwise) service marks, trademarks, and/or trade dress of ours or its owner. Nothing in these Terms and Conditions grants you any legal rights in the website or sub-sites other than as necessary to access the site or sub-sites.

        All software used on this website is the property of Geek Gear Ltd, and we are protected by UK and international copyright laws. ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with us and using this website as a shopping resource only. Any other use of materials on this website including but not limited to reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting, republication, downloading or uploading without our prior written permission is strictly prohibited.

        Notification of Copyright Infringement

        We will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. If you believe that your work has been used or copied in a way that constitutes copyright infringement, please provide our Legal Department with a notice (“Notice”) containing the following elements.

        • A physical or electronic signature of the person authorised to act on behalf of the owner of the copyright interest that is alleged to have been infringed;
        • A description of the copyrighted work or works that you claim have been infringed and which you request to be removed from the site;
        • A description of the location of the material that you claim is being infringed;
        • Information sufficient to permit us to contact you, such as your physical address, telephone number and e-mail address;
        • A statement by you that you have a good faith belief that the use of the material identified in your Notice in the manner complained of is not authorised by the copyright owner, its agent, or the law;
        • A statement by you that the information in your Notice is accurate and that you are the copyright owner or are authorised to act on the copyright owner's behalf.

        You can notify us of any claims of copyright infringement at the following address:

        support@geekgearbox.com
        Geek Gear Ltd,

        Unit 42 Belgrave Street,
        Bellshill, ML4 3NP
        United Kingdom

        Content Supplied by Users

        If you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material infringes any of your rights including without limitation moral rights, proprietary rights or any other right, including the right to approve the way in which we use such material.

        Any material submitted to this website, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty free basis by us anywhere in the world, in any medium, in perpetuity.

        Please note that this provision does not relate to any personal data that you submit which will be dealt with in accordance with the provisions of this website’s 'Privacy Policy' which is part of these Terms and Conditions.

        Amending The Terms and Conditions Of Use

        We may add to, change or remove any part of these Terms and Conditions at any time. Material changes to our Terms and Conditions will be published on the home page of our website, notifying users that such changes have been made. Continued use of the website after the publication of such a notice confirms your agreement to be bound by the variations made by us. It is your responsibility to check these Terms and Conditions from time to time to verify such amendments. We may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.

        Privacy

        Geek Gear treat customer privacy extremely seriously. Our Privacy Policy provides details about the type of information we may collect from you and how we may use this information. You are asked to read our Privacy Policy, which forms a part of these Terms and Conditions and sets out the way in which your personal data is handled by us.

        Site Usage

        You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission. You agree that you are solely responsible for keeping your password and other account details confidential.

        Purchasing Goods

        Our Help section provides full details on how to order and pay for products. It also addresses any queries you may have about delivery of your products, your right to cancel orders and/or return faulty products and our quality assurance.

        We reserve the right to decline orders for bulk or high value purchases and to change price and availability information without notice.

        Multiple Promotions And Discount Codes

        Please note that any promotions/offers on the website cannot be used in conjunction with any other discounts. Only one discount code is applicable per order. We are not responsible for offers listed on third party websites and cannot honour offers that were not expressly authorised by Geek Gear.

        Product Orders

        All orders placed through the Website are subject to acceptance Geek Gear. We reserve the right to refuse to accept or cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, Geek Gear will issue you a refund.

        International Orders

        If goods are being delivered outside the EU, any customs or import duties levied by the government of the destination country must be borne by the recipient.

        Although in many cases the order value will be under the threshold and no duties will be applicable, Geek Gear has no control over these charges and cannot predict what they may be. Customs policy vary wildly from country to country and are subject to change. We would recommend you contact your local customs office for information prior to placing any order.

        Geek Gear accept no liability for these charges. By placing an order you acknowledge the recipient accepts liability for any charges applied by their government (including, but not limited to taxes, duties and holding fees).

        Furthermore, Geek Gear will not be liable for any additional costs incurred as a result of customers refusing to pay the applicable customs charges and will charge accordingly for any charges we incur as a result of the recipient refusing to pay the applicable charge levied at Customs.

        Availability

        Geek Gear will endeavour to display availability as accurately as possible.

        In the event we are unable to supply the goods requested we will do our best to find you a suitable alternative that you are happy with, however we will not be bound to offer alternatives of a greater value to the original item, and you may be required to pay a difference.

        If you do not wish for an alternative product we will cancel your order, however please be aware that funds may take a few days to reach your account.

        In the event of a shortfall of stock received from suppliers for pre-order items, we will fulfil orders in chronological order and will contact any customers who have missed out to discuss alternatives.

        Pre-Order dates are provisional and although the majority of stock is received on time, these are often beyond our control and we cannot be held responsible for any costs incurred for your time, or services you’ve paid for, if there are delays or non supply of product.

        Subscriptions & Cancellation

        You may choose to subscribe to a subscription plan through the Service. The subscription plan to our Service consists of an initial charge followed by recurring periodic charges as agreed to by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and that you accept responsibility for all recurring charges prior to cancellation.

        We will submit periodic charges (e.g., monthly, quarterly, semi-annually, annually) without further authorization from you, until you opt out of auto-renewal on your account page by using the “Cancel Subscription” button.

        The initial payment for Geek Gear will be withdrawn at the time of checkout. For subsequent boxes/terms, payments are automatically scheduled to withdraw on the equivalent day of the following month (ie. if you signed up on 8th May, you’ll be charged again on 8th June). If this day lands on a weekend, it will be charged on the next business day. You can change your renewal date from inside your online account

        The Monthly plan cancellation request via your account page will take effect only if submitted 48 hours prior to the date that your existing subscription plan is due to renew. (e.g. you must cancel by February 14th if your renewal is due on February 16th). Cancelling a subscription will not cancel and refund the delivery orders that have been paid for, it only stops future renewal charges.

        You are entitled to cancel your subscription at any time, however unless you cancel your subscription with us within 14 days from the day on which you acquire physical possession of your first “Geek Gear Box”, you will be tied into the contract for the remainder of the subscription.

        For the avoidance of doubt, by taking out our 12-month subscription plan, you agree to commit to it for the full 12 month period. If you chose to cancel your subscription before the end of the 12 month subscription period, you will still be required to make full payment in respect of the full 12 month period. In the event that you fail to pay in full for the remainder of the 12 month term, we reserve our rights to recover such sums from you by all legal means necessary (including instructing a third party debt collection agency to recover the same).

        Promotional codes/discounts are only valid on the initial order, not the recurring charges, unless otherwise noted.

        Gift plans and/or e-gift cards must be redeemed within one year of purchase. Once redeemed, they cannot be cancelled/refunded. You will not be eligible for a refund if not redeemed within the expiration date.

        We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.

        Parcels Lost in Transit

        Geek Gear are responsible for ensuring that goods in transit to you are at least attempted for delivery and in the case you are unavailable to receive the parcel our customers service team will help you locate and collect the order from the relevant delivery agent.

        In the event that you have not received your parcel within the specified delivery time shown in the basket, please contact our Customer Service Team who will assist you.

        We ask that we are given sufficient time to investigate with our delivery agents before either replacing or refunding goods. Investigation time is often longer for parcels sent outside Europe.

        We will not keep you waiting longer than necessary but we find that the majority of parcels are located after investigation and this is a faster solution than sending a replacement.

        If delivery is being made to a commercial address (work/hotel), responsibility for locating the parcel rests with the customer as soon as we confirm the parcel has been delivered to the reception area of the requested building. Geek Gear cannot accept liability for parcels lost or misplaced after delivery is confirmed.

        Links

        We may provide links to websites owned by us and associated companies from time to time and/or websites that are owned by third parties that are not connected with us including other websites owned by us. All links are provided for your convenience only. Access to websites that are owned by third parties is at your own risk and we do not have any responsibility or liability for such third party websites. Your use of a third party site may be governed by the terms and conditions of that third party site.

        Limitation of Liability

        To the fullest extent permitted by applicable laws, neither we nor any of our respective owners, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if we have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall our total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.

        Complaints and Comments

        If you have any complaints or comments about our website or any of the products supplied to you, please contact us by calling our Customer Service Team or emailing partners@geekgearbox.com or through the Contact Us section on our website. Our Customer Service Team are available 9am - 5pm weekdays. Please allow 72 hours for us to respond to enquiries.

        Fraud Prevention

        To help prevent credit/debit card fraud, we may request additional information should we have any concerns with your order. This may take the form of billing address or simply a conversation to clarify some issues to address our concerns.

        Under no circumstances will we ever request card details from you and these should never be provided under any circumstances.

        Any details which are confirmed as fraudulent are passed to the UK police force in cooperation with Action Fraud (http://www.actionfraud.police.uk). Credit card fraud is illegal and we will cooperate with all domestic and international police/crime prevention agencies and seek to prosecute all perpetrators to the fullest extent of the law.

        Disclaimer

        This website and its contents are provided without any representations or warranties of any kind, either express or implied. We disclaim all representations and warranties, including by way of example but not limitation, as to fitness for a particular purpose, to the fullest extent permitted by applicable laws. In addition, we do not represent or warrant that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects, including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs arising as a result of the use of this website.

        Governing Law

        These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of Scotland whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under Scottish law.

        Force Majeure

        Geek Gear shall not be liable for any failure to perform it's obligations where such failure is the rest of acts of Nature (including fire, flood, earthquake).

      • Contact Us

        If you have a query about your order you have placed, or are looking to place, with us, you can either contact us using the form.

        Please note that due to reduced staff levels and high volumes, our phone service is currently not operational and we are only able to offer email support at this time.

        Our customer service opening hours are:

        Monday8.30am - 5.00pm
        Tuesday8.30am - 5.00pm
        Wednesday8.30am - 5.00pm
        Thursday8.30am - 5.00pm
        Friday8.30am - 5.00pm
        Saturday8.30am - 4.00pm

        IF YOU WANT TO INQUIRE ABOUT ANYTHING PLEASE FEEL FREE TO CONTACT US AT

        Geek Gear Ltd,

        Unit 42 Belgrave Street,

        Bellshill,

        ML4 3NP

        United Kingdom

        Email: support@geekgearbox.com

        What do you need help with?
        Need a quick answer?

        How can I track my subscription order?

        If you are looking to track a subscription order, the most important thing is to understand how the shipment schedule works. Please read the below example which explains the box cut-offs.

        Our subscription boxes run from the 21st of the month to the 20th of the following month. Everyone who orders in this window will receive this box.

        As an example, lets say you order on the 28th August. This box is due to close on the 20th September. The box will then ship between 21st-29th September. As it's a mystery box, we ship everyone’s at the same time so as not to spoil the surprise!

        Our Special Edition box is a bi-monthly box, which means there is a two month ordering window. These ship in February, April, June, August, October, December. As an example, if you ordered on 28th June, you'd have missed the 20th June cut-off and you'd be getting the August box from 20th August closing date. All our other boxes ship monthly, but Special Edition is bi-monthly.

        All cut-off dates are at midnight GMT UK time on the 20th of the month.

        You will receive a shipment notification (this will also be available inside your account on the website) once your box has shipped.

        If the shipping window for your box has passed and you have not yet received your shipment notification, please contact us and we will look into this for you.

        How can I track my shop order?

        We aim to dispatch all shop orders with 2-5 working days, depending on current volumes. This may take slightly longer at 'box cut-off time' (ie. around 20th of the month) as our team will be busy dispatching the subscription orders.

        There are a few exceptions to the 2-5 days which consist of our limited edition boxes which has a set release date, our non-subscription boxes which are shipped at the same time as the subscriptions without the recurring payment, and our GeekGear partner items which will usually ship within 2-3 weeks from date of purchase (partner items are declared on the product pages at the bottom).

        You can check the status of your shop order within your account on the website.

        If your order has not shipped and you feel it is overdue, you are welcome to contact us and our customer service team will request an update from our warehouse department.

        Returns Policy

        Should you wish to return a box back to us, please do so within 14 days. After this period, we will not accept your box back.

        Please note that boxes will only be refunded if they are fully unopened which has the seal fully intact. If the seal is broken in any way or an obvious effort has been made to open the box, we are not able to issue a refund on this occasion but instead will be happy to replace any damaged items after picture evidence has been provided via email.

        Unless cancelled within 14 days of making your initial payment to us, we are unable to offer refunds on our 3, 6 and 12 month subscription policies. As you are paying for several month in advanced, you are automatically receiving a discount which we have applied on the 3, 6 and 12 month options.

        As to when a coupon code has been used to receive a GIFT when subscribing to our month to month, 3, 6 or 12 month subscription, before a full refund can be issued, the gift will also need to be returned to us UNOPENED and in the same condition that we sent it to you.

        I want to enquire about the status of my refund

        When we process your refund, you will get an email confirming that the refund has been initiated. Please allow 5 working days for this to reach your account (although in practice this is often quicker).If you have not received your refund after 5 working days, please contact our Customer Service team with your order details and they will escalate with our payment processors.

        If you have received your refund, but you feel the amount is incorrect, please contact our Customer Service team immediately and they will investigate the issue for you.

        How do I cancel my subscription?

        We’re never happy to see someone from our magical family go, but we understand that there are various reasons you might need to cancel. Sometimes you need a break, sometimes it’s too expensive, and sometimes we’re not meeting the standards you expect.

        Whatever the case; If you’re looking to cancel your subscription, log into your account at the subscription part of this website. On the left-hand side, you will find your different subscriptions. From there you’ll be able to amend your subscriptions or cancel them all together.

        We need to receive cancellations within 48 hours of your renewal date (your renewal date will be the equivalent day of this month that you originally placed the order, ie. if you ordered on 8th March your renewal date will be 8th April.)

        You can cancel 3, 6 and 12 month Pay Upfront subscriptions at any time for the plan not to be renewed at the end of the term, however you cannot cancel a 3, 6 or 12 month Pay Upfront subscription early and you must complete the term. You can cancel out of a 1-month rolling plan at any time. You cannot cancel a 12-month Pay Monthly contract until the end of the term however can cancel at anytime for the plan not to be renewed at the end of the term.

        Please note that we cannot cancel a subscription on your behalf, this must be done by yourself through your online account.

        PLEASE NOTE: If you are cancelling after your renewal payment has been taken, you will still receive next month’s edition as your box has already been allocated. Your cancellation will be effective from the following month.

        Placing - Need a quick answer?

        How do subscriptions work?

        Okay, so a subscription is a periodically recurring prepayment (usually on a monthly basis depending on your subscription option). The subscription automatically takes payment on an agreed date, usually the same time every month. Until you decide to stop it.

        Our subscription boxes run from the 21st of the month to the 20th of the following month. Everyone who orders in this window will receive this box.

        As an example, lets say you order on the 28th August. This box is due to close on the 20th September. The box will then ship between 21st-29th September. As it's a mystery box, we ship everyone’s at the same time so as not to spoil the surprise!

        Our Special Edition box is a bi-monthly box, which means there is a two month ordering window. These ship in February, April, June, August, December. As an example, if you ordered on 28th June, you'd have missed the 20th June cut-off and you'd be getting the August box from 20th August closing date. All our other boxes ship monthly, but Special Edition is bi-monthly.

        All cut-off dates are at midnight GMT UK time on the 20th of the month.

        Am I tied to a contract?

        No, you are free to cancel your subscription at any time. You can choose to subscribe to a 1, 3, 6 or 12 month subscription. This is an auto-renewing subscription, but you are always able to cancel your subscription before the next renewal.

        We provide discounts and other incentives for taking a 3, 6, 12 month subscription, so you are unable to cancel midway through your subscription as you will already have received the incentive.

        Will I ever receive duplicate items?

        No, you will never receive the same item twice. There is no duplication between items from the same box from one month to a next. Similarly, there is no duplication between different boxes. So for example, if you order the Wizardry and Special Edition boxes, there are no items which will be the same between both boxes. So basically, don't worry about duplicates!

        The only exception is the Wearable and Wearable LITE boxes. The LITE is basically a cheaper version of the Wearable and if you bought both of these versions, you would get a duplicate t-shirt.

        What payment methods do you accept?

        Here at Geek Gear, we like money. It means we can eat.

        As such, we currently accept all major debit cards, credit cards, including VISA, Mastercard and American Express, as well as PayPal payments. You can select your preferred payment option at checkout.

        We’re working on including Souls and Organs to the list of payment types but there’s a lot of Human Rights Laws we’re trying to navigate.

        UK Delivery

        We ship our UK orders via Royal Mail or Hermes. All boxes are sent fully tracked and insured and generally arrive within 48 hours after dispatch depending on the time of the year, weather conditions, an unexpected apocalyptic event, or sometimes just how the driver is feeling. Delivery drivers have feelings too!

        In the unlikely event your box does not arrive, we will raise a claim with the carrier for the insurance and we will dispatch a replacement to you.

        International Delivery

        We use tracked shipping for our international orders. Depending on your location, we will deliver your order via Royal Mail, Hermes, Deutsche Post, PostNL. We regularly assess our couriers and will switch them depending on what we feel will get you the fastest delivery.

        All boxes are sent fully tracked and insured. In the unlikely event your box does not arrive, we will raise a claim with the carrier for the insurance and we will dispatch a replacement to you.

        Our current shipping rates are as follows:

        Your Country

          Will I have to pay import charges?

          Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.

          We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.

          In the example of the USA, you can import $800 of goods without having to pay customs duties.

          How do I use discount codes?

          So, you've got yourself a cheeky discount code huh? We do love discounts and we try to offer our customers little deals whenever we can!

          These can be used at the checkout just as you're getting ready to finalise a purchase.

          If there’s any issues with these, please contact our team via our Contact Us form.

          When does my subscription renew?

          Month to Month subscription - Our monthly renewing subscriptions renew on the same date every month. If you subscribed on the 1st of January, your subscription will renew on the 1st of February, then on the 1st of March and so on until cancelled.

          3 month prepaid plan - Our 3 month prepaid plan renews every 3 month. If you subscribed on the 1st of January, you will have paid for the January, February and March boxes. Your subscription will then renew on the 1st of April for the April, May and June boxes.

          6 month prepaid plan - Our 6 month prepaid plan renews every 6 month. If you subscribed on the 1st of January, you will have paid for the January, February, March, April, May and June boxes. Your subscription will then renew on the 1st of July for the July, August, September, October, November and December boxes.

          12 month prepaid plan - Our 12 month prepaid plan renews every 12 month. If you subscribed on the 1st of January 2018, you will have paid for January to December 2018 boxes. Your subscription will then renew on the 1st of January 2019 for the January to December 2019 boxes.

          Bimonthly subscription - Our bimonthly subscription renews every 2 month on the same date every 2 month. If you subscribed on the 1st of February for the February box, your bimonthly subscription will then renew on the 1st of April for the April box.

          Can I skip a renewal?

          Yes, of course! If you would like to keep your subscription active but need a break, you can login to your account and choose to skip your next renewal. You will then skip this box and be charged for the next renewal. There are no limits on how many boxes you can skip.

          Size Guide / T-Shirt Sizes

          Our t-shirt sizes are recommended for the following sizes by the manufacturer:

          Kids XS (Age 3-4)

          Kids S (Age 5-6)

          Kids M (Age 7-8)

          Kids L (Age 9-11)

          Kids XL (Age 12-14)


          Unisex S (Chest Size 34/36")

          Unisex M (Chest Size 38/40")

          Unisex L (Chest Size 42/44")

          Unisex XL (Chest Size 46/48")

          Unisex 3XL (Chest Size 54/56")


          Ladies S (Size 6/8)

          Ladies M (Size 8/10)

          Ladies L (Size 12)

          Ladies XL (Size 14)

          Ladies XXL (Size 16)

          Delivery - Need a quick answer?

          UK Deliveries

          We ship our UK orders via Royal Mail or Hermes. All boxes are sent fully tracked and insured and generally arrive within 48 hours after dispatch depending on the time of the year, weather conditions, an unexpected apocalyptic event, or sometimes just how the driver is feeling. Delivery drivers have feelings too!

          In the unlikely event your box does not arrive, we will raise a claim with the carrier for the insurance and we will dispatch a replacement to you.

          International Deliveries

          We use tracked shipping for our international orders. Depending on your location, we will deliver your order via Royal Mail, Hermes, Deutsche Post, PostNL. We regularly assess our couriers and will switch them depending on what we feel will get you the fastest delivery.

          All boxes are sent fully tracked and insured. In the unlikely event your box does not arrive, we will raise a claim with the carrier for the insurance and we will dispatch a replacement to you.

          Our current shipping rates are as follows:

          Your Country

            Stock Availability

            Our subscription boxes work on a pre-order schedule and are dispatched between the 21st and 29th each month.

            Our shop products are generally kept in stock and available for fast dispatch. We aim to dispatch all shop orders with 2-5 working days, depending on current volumes. This may take slightly longer at ‘box cut-off time’ (ie. around 20th of the month) as our team will be busy dispatching the subscription orders.

            Will I have to pay import charges?

            Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.

            We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.

            In the example of the USA, you can import $800 of goods without having to pay customs duties.

            What happens if I miss the delivery?

            If you are not available to take receipt of your parcel, your postal service should leave a note. They will either re-attempt delivery on the next working day, or you will be required to pick it up from your local post office.

            If you do not collect the parcel before it is returned to us, you will need to pay our postage costs to resend the item to you once we receive it back.

            How do I use discount codes?

            So, you’ve got yourself a cheeky discount code huh? We do love discounts and we try to offer our customers little deals whenever we can!

            These can be used at the checkout just as you’re getting ready to finalise a purchase.

            If there’s any issues with these, please contact our team via our Contact Us form.

            Return - Need a quick answer?

            Returns Policy

            Should you wish to return a box back to us, please do so within 14 days. After this period, we will not accept your box back.

            Please note that boxes will only be refunded if they are fully unopened which has the seal fully intact. If the seal is broken in any way or an obvious effort has been made to open the box, we are not able to issue a refund on this occasion but instead will be happy to replace any damaged items after picture evidence has been provided via email.

            Unless cancelled within 14 days of making your initial payment to us, we are unable to offer refunds on our 3, 6 and 12 month subscription policies. As you are paying for several month in advanced, you are automatically receiving a discount which we have applied on the 3, 6 and 12 month options.

            As to when a coupon code has been used to receive a GIFT when subscribing to our month to month, 3, 6 or 12 month subscription, before a full refund can be issued, the gift will also need to be returned to us UNOPENED and in the same condition that we sent it to you.

            I have received a damaged item

            We’re sorry to hear that something in your parcel has been damaged. It must have been very disappointing for your parcel to arrive like that.

            We take very special care in packing the boxes when they are in our warehouse.

            Unfortunately, once they leave, we rely on Royal Mail and shipping companies to handle parcels with care. This is not always done.

            If you have received your order, and a product appears to be damaged, please send us a picture with your order reference/account number as well as a full name and shipping address so we can look at the best options for you. This may either be a replacement or refund depending on the situation and stock.

            Partnership - Need a quick answer?

            I would like to discuss a bulk order with you

            We are happy to discuss bulk orders and provide a discount where applicable. Please note the size of the discount will be dependent on the availability of stock and how quickly you require the order.

            Please provide full details of your requirements, including the shirts you would like to order, the quantities you would be looking for, where you are based and whether this is a one off deal or a regular order.

            To discuss your proposal or if you would like further information, please contact us and our team will respond to your enquiry within 24 hours.

            I would like to discuss a marketing promotion

            We have run various promotions in the past for a number of leading marketing agencies and companies. We can supply our boxes in bulk at a discounted rate, or we can even build you a bespoke box!

            To discuss your proposal or if you would like further information, please contact us and our team will respond to your enquiry within 24 hours.

            I would like to discuss a partnership proposal

            We have enjoyed many successful partnerships in the past and are always open minded to working with new partners. Whether you want to introduce your product range to our store, advertise through our various marketing channels or build a mutually beneficial partnership, we will be happy to hear your ideas.


            Please provide full details of the partnership you are proposing and our team will get back to you with our feedback.


            To discuss your proposal or if you would like further information, please contact us and our team will respond to your enquiry within 24 hours.

            Order - Need a quick answer?

            How can I track my subscription order?

            If you are looking to track a subscription order, the most important thing is to understand how the shipment schedule works. Please read the below example which explains the box cut-offs.

            Our subscription boxes run from the 21st of the month to the 20th of the following month. Everyone who orders in this window will receive this box.

            As an example, lets say you order on the 28th August. This box is due to close on the 20th September. The box will then ship between 21st-29th September. As it's a mystery box, we ship everyone’s at the same time so as not to spoil the surprise!

            Our Special Edition box is a bi-monthly box, which means there is a two month ordering window. These ship in February, April, June, August, October, December. As an example, if you ordered on 28th June, you'd have missed the 20th June cut-off and you'd be getting the August box from 20th August closing date. All our other boxes ship monthly, but Special Edition is bi-monthly.

            All cut-off dates are at midnight GMT UK time on the 20th of the month.

            You will receive a shipment notification (this will also be available inside your account on the website) once your box has shipped.

            If the shipping window for your box has passed and you have not yet received your shipment notification, please contact us and we will look into this for you.

            How can I track my shop order?

            We aim to dispatch all shop orders with 2-5 working days, depending on current volumes. This may take slightly longer at 'box cut-off time' (ie. around 20th of the month) as our team will be busy dispatching the subscription orders.

            There are a few exceptions to the 2-5 days which consist of our limited edition boxes which has a set release date, our non-subscription boxes which are shipped at the same time as the subscriptions without the recurring payment, and our GeekGear partner items which will usually ship within 2-3 weeks from date of purchase (partner items are declared on the product pages at the bottom).

            You can check the status of your shop order within your account on the website.

            If your order has not shipped and you feel it is overdue, you are welcome to contact us and our customer service team will request an update from our warehouse department.

            How do I change my account details?

            If you’re looking to amend your account details, simply log into your account on this website and once you’re logged in you’ll be able to change payment details, amend addresses, and change your subscriptions.

            Remember; Our support team can also help you change some details such as your address, renewal date, and help you with any order issues too. Just drop us a message at support@geekgearbox.com to make changes to your account.

            Please note: Our support team is unable to help with updating your bank / payment details. These will need to be manually updated by yourself in your account.

            Last thing you’d want is us ordering Pizzas to the office with your card! Unless... you’d like that?

            How do I cancel my subscription?

            We’re never happy to see someone from our magical family go, but we understand that there are various reasons you might need to cancel. Sometimes you need a break, sometimes it’s too expensive, and sometimes we’re not meeting the standards you expect.

            Whatever the case; If you’re looking to cancel your subscription, log into your account at the subscription part of this website. On the left-hand side, you will find your different subscriptions. From there you’ll be able to amend your subscriptions or cancel them all together.

            We need to receive cancellations within 48 hours of your renewal date (your renewal date will be the equivalent day of this month that you originally placed the order, ie. if you ordered on 8th March your renewal date will be 8th April.)

            You can cancel 3, 6 and 12 month Pay Upfront subscriptions at any time for the plan not to be renewed at the end of the term, however you cannot cancel a 3, 6 or 12 month Pay Upfront subscription early and you must complete the term. You can cancel out of a 1-month rolling plan at any time. You cannot cancel a 12-month Pay Monthly contract until the end of the term however can cancel at anytime for the plan not to be renewed at the end of the term.

            Please note that we cannot cancel a subscription on your behalf, this must be done by yourself through your online account.

            PLEASE NOTE: If you are cancelling after your renewal payment has been taken, you will still receive next month’s edition as your box has already been allocated. Your cancellation will be effective from the following month.

            I cancelled my subscription, why am I being charged?

            The most common reason is that the cancellation did not take place within the subscription deadline.

            Your monthly subscription to Geek Gear must be cancelled within 48 hours of your renewal date (your renewal date will be the equivalent day of this month that you originally placed the order, ie. if you ordered on 8th March your renewal date will be 8th April.)

            You cannot cancel a 3, 6 or 12 month subscription early. You can opt to cancel at any time however the cancellation will only be viable at the end of the term. You must cancel before the 14th of the final month. A cancellation before expiration will not cancel or refund the remaining delivery orders, as it only stops the renewal at expiration.

            Please note: if you've already been billed for the current month, your cancellation will be effective starting next month. You will receive the box that you have already been billed for.

            How do I make changes to my order?

            Not to worry! It happens to us all. We’re human after all!

            To make changes to a subscription order’s T-Shirt Size, House Colour, Box Type, or Subscription Length - simply log into your account on our website.

            If you’re making changes to a shop order, you will need to get in touch with us through our email: support@geekgearbox.com or by contacting our Live Chat!

            Our Customer Service Team and Live Chat are available 9AM to 4PM Monday to Friday.

            We’re closed over the weekend because even Customer Service need a break sometimes! Right?

            I Have Received The Wrong Order

            Oh no! we’re sorry about this. We take very special care in packing the boxes when they are in our warehouse but as magical as we are, we are capable of human error!

            If you have received the wrong product, please email us!

            Our Customer Service Team and Live Chat are available 9AM to 4PM GMT - Monday to Friday.

            We’re closed over the weekend because even Customer Service need a break sometimes! Right?

            I have a payment problem on my order. What should I do?

            Oh dear! Not to worry!

            The majority of the time, a payment problem can be solved by simply contacting your bank or PayPal depending on your payment option as they may see it as a fraudulent transaction! Not to panic, we’re a legitimate company but PayPal and Banks, much like Geek Gear want to keep your details and money safe.

            As such, you may need to remove a block from your account.

            If you continue to have issues, please email us!

            Our Customer Service Team and Live Chat are available 9AM to 4PM GMT - Monday to Friday.

            We’re closed over the weekend because even Customer Service need a break sometimes! Right?

            I want to enquire about the status of my refund

            When we process your refund, you will get an email confirming that the refund has been initiated. Please allow 5 working days for this to reach your account (although in practice this is often quicker).If you have not received your refund after 5 working days, please contact our Customer Service team with your order details and they will escalate with our payment processors.

            If you have received your refund, but you feel the amount is incorrect, please contact our Customer Service team immediately and they will investigate the issue for you.

            I think my order has been sent back to you?

            Not to panic!

            If your order has been sent back to us due to non-acceptance at the time of delivery, or you forgot to pick it up from your local post office, please email us.

            Once your parcel has returned to us, we’ll get in touch with you to notify you that we’ve got it.

            We will be happy to send your order out to you again. However, depending on the situation, we may ask for a delivery payment before the order can be sent out again.

            Something in my order is damaged

            We’re sorry to hear that something in your parcel has been damaged. It must have been very disappointing for your parcel to arrive like that.

            Unfortunately, once they leave, we rely on Royal Mail and shipping companies to handle parcels with care. This is not always done.

            If you have received your order, and a product appears to be damaged, please send us a picture with your order reference/account number as well as a full name and shipping address so we can look at the best options for you. This may either be a replacement or refund depending on the situation and stock.

            Something in my order is missing

            We’re so sorry to hear that something in your parcel is missing. That must have been very disappointing.

            If you have received your order, and a product appears to be missing, please email us so we can investigate the missing product.

            The Geek Gear production team put in great effort to make sure all products are in our boxes and each box is individually weighed before your shipping label is attached.

            When you email us, please include: an order or account reference number, a list of the item(s) missing, a full name, as well as a full shipping address so that we can best assist you.

            Store - Need a quick answer?

            What is Geek Gear?

            Hi there! We’re Geek Gear! We’re a monthly mystery subscription box service based in Glasgow, Scotland. Our quirky, geeky staff ship out thousands of mystery boxes to lovely creatures like you throughout the world!

            We specialise in pop-culture franchises, geeky merchandise, and Wizarding World paraphernalia.

            Where do you ship?

            Literally everywhere! We ship to every country in the world.

            When did you open?

            Geek Gear Box began trading in 2016 and have become one of the world’s biggest and most trusted geek subscription boxes thanks to our amazing and loyal customers.

            We are so grateful for the amazing support our loyal and passionate customers have provided us and continually strive to increase and improve our product offerings and service levels.

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